5 Best Cities for Outsourcing in the Philippines

5 Best Cities for Outsourcing in the Philippines

Over the years, some cities in the Philippines have gained recognition globally for being among the best outsourcing destinations worldwide. The five best locations for outsourcing include Makati City, Ortigas Center, and Bonifacio Global City in Metro Manila, followed by Cebu and Angeles provinces.  

Together, these five cities have emerged as among the essential IT destinations in the Philippines. This allows Metro Manila, home to the best three outsourcing locations, to keep its standing among the top 5 of super cities in outsourcing, as reported by the Digital Journal.

Key factors boosting the Philippines’s momentum as a key outsourcing destination include cost competitiveness, Filipino similarities with the American culture and English communications proficiency, and the good perception of business process outsourcing (BPO) industry among overseas clients.

The government of the Philippines is making immense strides yearly in infrastructure developments which in turn continues to encourage the growth of major industries. “The majority of international research and data companies have placed the Philippines as the no. 1 trending country as the top outsourcing destination,” as noted by ASEAN Briefing. 

Metro Manila

  • Makati City

This is one of the 16 cities that comprise Metro Manila and is considered the Philippines’ chief financial center and top central business district (CBD). Makati City constitutes the highest concentration of the Philippines’s multinational and local corporations, and has employed over 67,000 BPOs and over 10,000 IT outsourcing (ITO) companies. Some of the top outsourcing companies with addresses in this area include Accenture, ACS, Convergys, and IBM among others.

  • Ortigas Center

Ortigas Center covers 100 hectares and encompasses portions of three major business areas: Mandaluyong City, Pasig City, and Quezon City. It is considered the second most important business district after Makati. Ortigas center is composed of many shopping malls, offices and other building complexes.

As of July 2018, more than 110 buildings within the Ortigas Center have been designated as special economic zones. This status enables these buildings to enjoy support, assistance and incentives from the Philippine Economic Zone Authority (PEZA), the government agency tasked to promote investments and facilitate the business operations of investors in export-oriented manufacturing and service facilities.

According to an earlier report, Ortigas Center has become a haven for BPO companies due to its accessibility to various modes of transport, as well as the presence of malls, 24/7 restaurants, and other commercial options that appeal highly to young industry workers.

  • Bonifacio Global City

Known as BGC, it is another financial district in Metro Manila. Following the sale of its commercial land by the Bases Conversion and Development Authority (BCDA), this city has immensely grown financially.

An earlier report revealed that around 220,000 square meters of office space have been taken in BGC, with about 60 percent occupied by BPO companies. The main reasons for the high uptake of office space in BGC are the advanced infrastructure development, high quality of office space,  and the lower taxes companies enjoy.


Cebu City is regarded as the educational hub of central and southern Philippines. This province in the Visayas consists of 138 private and public institutions of higher education. In the 2018 academic year, the Commission on Higher Education expected 1.2 million college enrollees in state and local universities and colleges alone, excluding private schools. For this reason, Cebu City offers a diverse, highly literate, and  English-proficient talent pool, making it an attractive option for IT and business process management industries.

Clark/ Angeles City

The highly urbanized Angeles City was once a bastion of the American military bases, with highly developed infrastructure such as the Clark International Airport, telecommunications and utilities. Since the departure of the US military, the former bases have been converted to what is now known as the Clark Free Port Economic Zone, sitting on 2,000 hectares of land, and home to a number of BPO companies. The city population is seen to hit to 495,665 in 2019, based on the projected 4.75% growth rate per year since 2015.

Find the Best in the Industry

Among the many BPO firms in the Philippines, one company that strives to meet many of your business needs beyond call centers is award-winning enterprise Yempo. It offers IT, Financial, Engineering,  Business Development, Digital Marketing, Human Resources, and Startup services.

Looking for the best-in-industry outsourcing services? Contact Yempo today to learn more about how we can help you.