Outsourced L2 Service Desk/Helpdesk

100,000.00 per month

Level 2 is the second tier of technical support. Level 2 team members take queries from Level 1, reviewing issues & support provided before then applying their more advanced technical knowledge. They carry out in-depth troubleshooting and backend analysis to solve users’ problems. Have you considered outsourcing this role to the Philippines?

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Description

Level 2 is the second tier of technical support. Level 2 team members take queries from Level 1, reviewing issues & support provided before then applying their more advanced technical knowledge. They carry out in-depth troubleshooting and backend analysis to solve users’ problems. Have you considered outsourcing this role to the Philippines?