BUSINESS SUPPORT SERVICES

Roles and responsibilities 

Administrative Support: Manage documentation, scheduling, and internal communications to ensure smooth daily operations. 

Client Coordination: Handle inquiries, maintain service quality, and support client onboarding and retention. 

Process Optimization: Identify inefficiencies, propose improvements, and implement workflow enhancements. 

Technical Assistance: Provide basic troubleshooting, escalate issues, and support IT-related tasks. 

Reporting and Analysis: Compile operational data, generate reports, and assist in performance tracking. 

Team Collaboration: Liaise across departments to support project execution and maintain alignment. 

Quality Assurance: Monitor compliance, uphold standards, and contribute to continuous improvement initiatives.