BUSINESS SUPPORT SERVICES
Customer Service Representative
Handle customer enquiries, resolve issues, manage orders, and deliver excellent service via phone, email, and help desk systems. Have you considered outsourcing this role to the Philippines?
Customer Service Representative
Roles and responsibilities
Enquiry Response: Handle customer questions via phone, email, and chat with professionalism and clarity.
Issue Resolution: Address complaints, troubleshoot problems, and ensure timely, satisfactory outcomes.
Communication: Maintain courteous and effective dialogue to build trust and loyalty.
Documentation: Record interactions and update internal systems accurately.
Support Delivery: Provide product and service guidance tailored to customer needs.
Feedback Handling: Collect and relay customer input to improve service quality.
Team Coordination: Collaborate with internal departments to resolve complex issues and enhance customer experience.
