Fast forward to 2014 and both Michelle and Ian had left the investment bank; Ian had returned to Sydney and Michelle had taken permanent residency in the Philippines. They caught up in a George Street bar and chatted about an opportunity to set up a different type of offshore outsourcing firm (locally: BPO – Business Process Outsourcing business). They recognised that most BPOs were established by talented entrepreneurs, and usually started as call centres.

Michelle and Ian had a different perspective. They did not want to run a call centre, and they recognized that their decades of experience working for large corporations gave them a unique insight into B2B organisations, especially those servicing the corporate sector. Their careers in large enterprises meant they understood the importance of a strong people focus, the hidden costs of attrition, and their technical backgrounds meant they knew how to attract and retain IT talent. And with decades of experience working for financial services enterprises, they also had valuable insight into the talent required for this industry. They decided to launch a professional services businesses focusing on IT, Finance & Accountancy offshore outsourcing.

At the start of the pandemic of 2020, Yempo was on the front foot; many BPOs have their employees share desks over a 24 hour shift and share IT equipment. Yempo has always provided dedicated desks and IT equipment, so it was easy to box up the IT kit and dispatch all employees to work from home. When Yempo identified that some staff, living close to the office for convenience but far from their support networks, were struggling, they were encouraged to return to their province. As long as they had strong internet and a quiet, distraction-free place to work, Yempo and its clients were supportive of them working from wherever suited them.

With the return to office based workers, Yempo is proud to offer whatever solution suits its clients and staff best. Clients that prefer office based staff can be accommodated in our offices. Clients who are ambivalent about location – as long as work outcomes are achieved, can access more competitive pricing, and happy staff, by allowing work from home.