IT & DEVELOPMENT SERVICES
Windows Desktop Engineer (L2)
L2 Desktop Engineers install, upgrade, and troubleshoot Windows. Have you considered outsourcing this role to the Philippines?
Windows Desktop Engineer (L2)
Roles and responsibilities
Advanced Support: Resolve escalated desktop, laptop, and peripheral issues on Windows platforms.
Troubleshooting: Diagnose hardware, OS, and application problems using advanced tools and techniques.
User Management: Manage Active Directory accounts, permissions, and group policies.
Software Deployment: Install, configure, and update software using deployment tools.
System Maintenance: Perform routine maintenance, patching, and performance tuning.
Collaboration: Work with L1 support and infrastructure teams to resolve complex issues.
Documentation: Maintain technical documentation and support procedures.
Customer Service: Ensure timely and professional support to end-users.
