IT & DEVELOPMENT SERVICES

Technical Support

Provide first line support for hardware, software, LANs, WANs, and desktop computers. Have you considered outsourcing this role to the Philippines?

Roles and responsibilities

Issue Resolution: Diagnose and resolve technical issues related to software, hardware, and network systems.

User Support: Provide timely assistance to end-users via email, chat, or phone, ensuring high customer satisfaction.

Ticket Management: Log, track, and update support tickets, ensuring accurate documentation and timely resolution.

System Monitoring: Monitor system performance and alerts to proactively identify and address potential issues.

Knowledge Base Maintenance: Create and update support documentation to aid users and improve self-service.

Collaboration: Work with developers, QA, and other teams to escalate and resolve complex technical problems.

Training and Onboarding: Assist in onboarding new users and provide training on tools, systems, and best practices.

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