IT & DEVELOPMENT SERVICES
Support Engineer Level 2
Provide advanced IT support, resolve escalated issues, manage servers, and ensure high-quality client service delivery. Have you considered outsourcing this role to the Philippines?
Support Engineer Level 2
Roles and responsibilities
Technical Troubleshooting: Resolve complex software, hardware, and connectivity issues escalated from Level 1 support.
System Maintenance: Perform updates, monitor performance, and ensure system reliability.
Client Support: Communicate with users to diagnose problems and deliver effective solutions.
Documentation: Record resolutions, update knowledge bases, and maintain support logs.
Collaboration: Work with cross-functional teams to address recurring issues and improve service delivery.
Tool Utilization: Use platforms like ticketing systems and remote access tools for efficient support
