IT & DEVELOPMENT SERVICES
Service Desk Analyst/Technical Support Analyst
Support IT operations by resolving tech issues, managing vendor cases, improving service quality, and communicating effectively with clients Have you considered outsourcing this role to the Philippines?
Service Desk Analyst/Technical Support Analyst
Service Desk Analyst responsibilities
Issue Resolution: Respond to technical queries, troubleshoot problems, and escalate complex cases to higher support levels.
User Support: Provide guidance on software, hardware, and system usage to ensure smooth operations.
Ticket Management: Log, track, and close service requests using helpdesk platforms.
Documentation: Maintain records of solutions and update knowledge bases.
Collaboration: Coordinate with IT teams to resolve recurring issues.
Service Delivery: Ensure timely and professional support aligned with service standards.
