IT & DEVELOPMENT SERVICES

Roles and responsibilities

Team Leadership: Provide direction, mentorship, and motivation to a high-performing team of Application Support Specialists to ensure consistent service excellence.  

Technical Expertise: Offer advanced support and expert guidance to resolve complex application issues efficiently and accurately.  

Incident Management: Oversee the prompt and effective resolution of application-related incidents, minimize impact, and maintain business continuity.  

Performance Optimization: Monitor team metrics, identify performance gaps, and drive continuous improvement through strategic initiatives.  

Stakeholder Communication: Facilitate transparent and proactive communication with internal teams and external clients to align expectations and foster trust.  

Process Enhancement: Review and refine support processes to streamline workflows, boost efficiency, and deliver exceptional service outcomes.  

Team Development: Empower team members through targeted training and ongoing development to ensure they are equipped with the skills and knowledge required to succeed.