How to Choose the Best Outsourced Employees in the Philippines
The Philippines has been recognized as among the world’s best locations for business process outsourcing (BPO) because of its wealth skilled, dedicated professionals. Before you jump into the bandwagon and sign a contract with the first BPO you meet, it is important to note that finding a reliable and trustworthy service provider that employs experienced professionals still takes good effort and diligence. Here are some ways to find the best outsourcing provider and great employees in the Philippines.
Service Provider’s Track Record
The easiest and the most effective way of finding the right employees within an outsourcing service provider is to check the company’s track record and their published case studies. Do they have a history of happy clients and successfully delivered projects? Have their client partnerships endured? How about their employees? How many years have they been with the company? Are they highly experienced? These are strong indicators that they employ professionals with excellent skills, knowledge and expertise.
Seasoned professionals have the experience, expertise, broad skills and work ethic needed to ensure the work is completed well. To get a good feel of the employee that the outsourcing service provider intends to assign to your business, schedule a meeting – whether in person or via video call – and ask relevant questions about their work or training background. Balance the interview with relevant personal questions such as their personal values or mission, interests, how far they live from the office, family situation that could affect the work, or any requests they may have.
It is expensive to train a single, new employee whose learning curve is steep. Consequently, many errors could be committed and crucial business opportunities missed. When you decide to outsource, consider the long term. When scouting for an outsourcing company, inquire about their employee experience, tenure, as well as attrition rates to give have an idea if employees are already have the skills, knowledge and expertise or the extent of training they will need. Tenure and attrition are also indicators that he workers are happy to stay with the company and if they are treated well. These are an indication of stability and employee will work with your business for quite some time.