What are the Frequently Outsourced IT Services

What Are the Frequently Outsourced IT Services?

In the face of the world’s current issues, IT outsourcing has found its value in a wide variety of niches and has grown as one of the more popular outsourced services in recent years. Today, it has become an essential tool as workers find the need to work remotely.

Many IT duties are being outsourced by companies of any size, depending on the scale and specialization they need. It has become more than just filling supplementary roles but also giving a hand in some crucial business functions. From IT infrastructure to management and support, many tasks can remotely involve IT professionals in projects or ongoing operations.

This article will discuss which IT tasks are commonly outsourced around the world.

IT Outsourcing: The Gist

By definition, IT outsourcing is the process of seeking resources to deliver for some or all IT functions from outside the company. It can be taken as subcontracting various tasks from software development to infrastructure to maintenance. For example, a small business firm may opt to enlist data storage specialists since setting up and maintaining a data center can be quite costly.

According to Gartner, outsourcing can help clients develop correct strategies and realize visions by selecting the best service providers and structuring the best deals and contracts. IT outsourcing has been known to reduce costs and facilitate speed-to-market while availing external expertise, intellectual properties, or assets.

5 Most Commonly Outsourced IT Tasks

In a report presented by Technavio analysts, IT outsourcing is expected to grow into nearly $80 billion over the next five years, with a CAGR of 4%. These impressive figures illustrate how the outsourcing sector keeps on growing. More and more companies are made aware of the benefits of seeking IT outsourcing services.

Here are the five frequently utilized outsourced services in IT:

Help Desk

A remote help desk provides technical support to employees and customers alike. It involves responding to emails and phone calls to address concerned end-users’ queries and issues. This type of service supports both hardware and software troubleshooting.

Help desk outsourcing is a widely used service for businesses since it lessens the burden for in-house employees and helps them focus on designated core tasks. It also eliminates the need for you to hire and train new employees to handle this type of work.


Outsourcing security is another IT field that helps to raise a company’s security standards while reducing overhead costs. CSO revealed that around 3.5 billion people had their personal information stolen online in just two out of 14 breaches this century. Data breaches are an imminent concern that all enterprises need to be wary of day by day.

Managed Security Service providers (MSSP) are specialists that fulfill a broad range of functions, such as managing VPNs, data backup, disaster recovery, and content filtering, among others. There are also hosted services that involve specific tasks delivered by the outsourced IT personnel to ensure that the data security of a company is always safeguarded.

Software Development

Some companies choose to outsource to a third-party programmer whenever they need to develop new software and manage these applications. Figures show that at least 60% of the outsourcing market is made up of IT workers. More companies are increasingly seeking outsourced software development professionals to have access to technologies and expertise that are otherwise costly to procure.

Software development outsourcing brings with it a competitive advantage in terms of customer service, cost reduction, and product quality. Depending on the scale of services, this IT outsourcing task can also help improve the risk management strategies of a company.

Data Storage

Another popular IT service that is typically outsourced is data storage and backup. It’s highly beneficial for small- to medium-sized businesses to entrust their data to a third-party service provider, enabling them to capitalize on IT functions minus having to invest in infrastructure and workforce.

Outsourced cloud services are used by companies to ensure that their data is safe and protected without needing to establish a dedicated data center. When these services are outsourced, provision and release can be expedited with minimal transition and management effort.

Network Management

Businesses use networks daily to communicate and send documents and files without having to meet face to face. Gartner defines network outsourcing as a relationship between a company or entity and a third-party provider involving telecom management and ongoing network services. These duties include administration, enhancement, maintenance, and support for the network infrastructure or telecommunications assets, whether wireless or fixed.

Firms outsource network management because most of the tasks included in this niche are specialized and need to be deployed by expert professionals who know network management inside out.

Should You Outsource Your IT Functions?

There is no argument that IT outsourcing is not just a privilege but to some a necessity. Businesses should take advantage of it to ensure they provide efficient services for their customer base, especially when they don’t have the IT assets and expertise. If you are a looking to augment your team through IT outsourcing, consider Yempo to provide you a pool of dedicated, skilled talent. To learn more, contact us today!