Cultural Intelligence 101
At the end of August this year, I celebrated a significant anniversary. On the 23rd, it was exactly ten years since I left Sydney for my…
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Attrition and Offshore Workers
One of the reasons Yempo does not operate in the call centre space – specifically outbound cold calling – is due to the transient nature of…
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From Start-up to Maturity – Yempo, Four Years On
As Yempo moves into its fifth year of operation, we have numerous employees, particularly amongst my back-office team, who will also be celebrating four years of…
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Growing With Our Clients
I recently hired a Dutch IT manager to run one of our Philippine offices. Yempo’s philosophy is to ensure there are role models for Western business etiquette…
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Bureaucracy Creep
Some of the challenges I encounter, living in a developing country are related to seemingly never-ending bureaucracy. Even back in Australia I always hated completing forms…
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