[et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.27.4″ _module_preset=”default”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” theme_builder_area=”post_content” custom_padding=”11px|||||” custom_margin=”-54px|auto||auto||”][et_pb_column _builder_version=”4.27.4″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n
You\u2019ve<\/span>\u00a0<\/span><\/span>decided to outsource or\u00a0<\/span><\/span>have\u00a0<\/span><\/span>already added dedicated remote talent in the Philippines to your team. But how do you build \u2018one team\u2019\u00a0<\/span><\/span>that\u2019s<\/span>\u00a0<\/span>a g<\/span>enuine extension of your Australian or UK\u00a0<\/span><\/span>business<\/span>?\u00a0<\/span><\/span>We\u2019re<\/span>\u00a0<\/span>sharing what work<\/span>s<\/span>\u00a0<\/span>well for our clients<\/span>\u00a0<\/span>and what\u00a0<\/span><\/span>we\u2019ve<\/span>\u00a0<\/span>learned<\/span>\u00a0<\/span>over the last ten year<\/span>s so you can\u00a0<\/span><\/span>successfully<\/span>\u00a0<\/span>integrat<\/span>e your teams.\u00a0<\/span><\/span>It\u2019s<\/span>\u00a0<\/span>a mix of hiring well, treating local and\u00a0<\/span><\/span>offshore\u00a0<\/span><\/span>teams in the same ways, training, effective communications, and shared operational frameworks.\u00a0<\/span><\/span>\u00a0<\/span><\/p>\n We\u2019ll be with you at every step of the way as you add dedicated IT or accounting talent in the Philippines to your local Australian or UK team.\u00a0<\/span>\u00a0<\/span><\/p>\n We\u2019ll help you create a job description, we\u2019ll find and shortlist talent plus validate their skills. Then it\u2019s time for you to interview the candidates.\u00a0<\/span>\u00a0<\/span><\/p>\n Clients that \u2018recruit well\u2019 look for these things:<\/span><\/span><\/p>\n Technical skills\u2026obvious. Culture? Not so. It\u2019s worth listing what matters to your business and team. For example, do you have ways of working where there\u2019s a tacit expectation of covering each other when someone is away or busy? Are team members expected to speak up or just get the job done? How do you engage with your customers?\u00a0<\/span>\u00a0<\/span><\/p>\n Communication skills. Will your offshore team be engaging with your customers? If so, how? Spoken? Written? How does your internal team collaborate? Which tools? Do candidates need to know how to use them?\u00a0<\/span>\u00a0<\/span><\/p>\n Aptitude for learning. Most Yempo Solutions clients are growing SMEs. What they need from their outsourced team in the Philippines changes over time as their business evolves. It\u2019s well worth checking that candidates have a history of learning new things \/ using fresh solutions \/ adding skills. Candidates that approach training with enthusiasm are also easier and faster to onboard.\u00a0<\/span>\u00a0<\/span><\/p>\n Imagine a scenario where your Australia or UK-based team has one set of pay, benefits, and conditions; your outsourced team in the Philippines has another. While this might deliver \u2018lowest possible\u2019 costs, it won\u2019t deliver \u2018best possible\u2019 performance. Your local team is likely to feel uncomfortable with the disparity. Your team in the Philippines may feel undervalued. This disparity may not reflect well on your brand.<\/span>\u00a0<\/span><\/p>\n Significant cost of living differences between Australia or UK and the Philippines makes it realistic to provide effectively matched rewards packages across territories and still save 60-70% on salaries (vs. hiring in Australia or the UK).<\/span>\u00a0<\/span><\/p>\n We provide a comprehensive pay and benefits package for everyone who\u2019s engaged by Yempo Solutions. You can ask us to add additional benefits required to align your local and remote teams. We can make this happen for you.<\/span>\u00a0<\/span><\/p>\n <\/span><\/p>\n Just as you would in your own office, you onboard new hires via video conference, using our robust infrastructure.\u00a0<\/span>\u00a0<\/span><\/p>\n You might want to even consider traveling to the Philippines to meet your offshore team. Many of our clients do this and we can help with arrangements. Alternatively, you can invite your remote team members to visit your offices in Australia or the UK.\u00a0<\/span>\u00a0<\/span><\/p>\n Our goal is that you are free to focus on the growth of your business, so we take care of these things for you. And we\u2019re always available to help you should you wish.\u00a0<\/span>\u00a0<\/span><\/p>\n \u2018Peace of mind. A one stop shop from job spec to ad, interview, employment, admin, tech, payroll.\u2019<\/span><\/b>\u00a0\u2013\u00a0<\/span>Peter J, Yempo client<\/span>\u00a0<\/span><\/p>\n Read more:\u00a0<\/span>Five tips for fostering a high-performance culture for remote employees\u00a0<\/span><\/a><\/p>\n An upside of 2020\u2019s pandemic is that it improved and proved the value of remote working communication tools that we now accept as \u2018just normal\u2019 ways of doing business:\u00a0<\/span>\u00a0<\/span><\/p>\n These globally adopted tools make it simple for your Australia, UK, and Philippines-based teams to work together.\u00a0<\/span>\u00a0<\/span><\/p>\n Most of our clients also have widely accepted platforms that they use for accounting or IT or business support tasks. Xero in the Philippines is the same as Xero in Australia or the UK. Octiga for managing Office 365 is the same in Australia or the UK and the Philippines. Shared screens enable shared work.<\/span>\u00a0<\/span><\/p>\n Our clients tell us that they also invite their Philippines-based team members to the same internal meetings as their local employees. This good practice helps stop any \u2018us\u2019 and \u2018them\u2019 gaps from opening.\u00a0<\/span>\u00a0<\/span><\/p>\n The outsourcing sector leads in data security. Cybersecurity excellence underpins clients\u2019 confidence in the sector. Without this, the sector could not exist.<\/span>\u00a0<\/span><\/p>\n Our clients trust us to protect their data and their brands. Getting this right is a two-way conversation. You tell us your technical specifications; we give your new team members the right kit. We ensure secure networks. Your new team members log in to your systems in the same way as a local team member who\u2019s working from home.\u00a0<\/span>\u00a0<\/span><\/p>\n \u2018Yempo really does give you your own quality employees. You select and work with them while Michelle and team manage everything else \u2013 HR, contracts, IT, recruitment.\u2019<\/span><\/b>\u00a0 \u2013\u00a0<\/span>Peter H, Yempo client.<\/span>\u00a0<\/span><\/p>\n <\/span><\/span><\/span><\/p>\n Quality starts with selecting the right outsourcing partner for you. What do you care about?\u00a0<\/span>\u00a0<\/span><\/p>\n You\u2019ll know that there are many Philippines outsourcers competing for your business. The unwary can be \u2018pulled in\u2019 by \u2018better than anyone else\u2019 big number savings. This scenario rarely ends well. Everyone has to make a profit, so corners get cut. Our\u00a0<\/span>recent blog outlining the pitfalls that arise by using price as your primary buying criteria<\/span><\/a>\u00a0is well worth a read! It may save you a world of pain. In it we outline dodgy outsourcer tricks including:<\/span>\u00a0<\/span><\/p>\nOffshore team\u00a0<\/span>hiring tips \u2013 get\u00a0<\/span>involved.<\/span><\/span><\/h2>\n
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Offshore team onboarding steps<\/span><\/span>\u00a0<\/span><\/span><\/h2>\n
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Offshore team communication tools<\/span><\/span><\/span><\/h2>\n
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Data security \u2013 offshore teams<\/span><\/span><\/span><\/h2>\n
Offshore quality control<\/span><\/span><\/span><\/h2>\n
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