{"id":1774,"date":"2024-02-02T18:17:36","date_gmt":"2024-02-02T07:17:36","guid":{"rendered":"https:\/\/www.yempo-solutions.com\/?p=1774"},"modified":"2024-06-11T11:30:25","modified_gmt":"2024-06-11T01:30:25","slug":"step-by-step-guide-on-outsourcing-it-and-development-for-business-and-hr-leaders","status":"publish","type":"post","link":"https:\/\/www.yempo-solutions.com\/en\/blog\/step-by-step-guide-on-outsourcing-it-and-development-for-business-and-hr-leaders\/","title":{"rendered":"Outsourcing IT and Development to the Philippines: A Step-by-Step Outsourcing Guide for Business & HR leaders"},"content":{"rendered":"\n
You\u2019d like to grow your IT business? Or perhaps you\u2019re running another kind of business, but resourcing IT and development skills takes up too much of your time and budget?
Our definitive guide explains how outsourcing your IT and Development staffing requirements to the Philippines can boost growth, streamline processes, and save costs. You\u2019ll know how to evaluate potential outsourcing partners and select the best staff for your organisation.<\/p>\n\n\n\n
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Why outsource IT and Development staff?<\/strong><\/h2>\n\n\n\n
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You\u2019d like to take advantage of demand in your local market? But finding the right talent is an issue? Australia\u2019s tech talent shortage is particularly acute because its tech sector is growing twice as fast as the overall Australian economy (source: Tech Council of Australia 2023).
\u2018\u2019We wanted to find local staff but couldn’t. Yempo gives us the senior IT expertise that other outsourcers cannot provide\u201d explains Ron Rosenbaum, Director of Yempo client \u2018The IT Agency\u2019<\/p>\n\n\n\n
The Tech Council of Australia predicts a shortfall of around 260,000 skilled tech workers by 2025.
The talent shortage will prevent Australia from becoming a top 10 digital economy by 2030.
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By analyzing Clicks’ market research, recruitment data, and the Australian Government’s jobs and skills data, we have compiled a list of the top ten IT jobs that are in high demand in 2023. Result? Many of our clients report that they are suffering high turnover rates and rising salary costs within their locally based IT teams.<\/p>\n\n\n\n
We commissioned an independent research partner to interview our IT clients to understand how their businesses are addressing these challenges by building offshore teams in the Philippines. <\/p>\n\n\n\n
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In addition, they reported that they can:
\u2022 Overcome local labor shortages and continue to grow their businesses. \u2022 Reduce employee turnover; less management time training new employees. \u2022 Free up leadership time for higher value tasks, focus on growth, not processes.<\/p>\n\n\n\n
\u2022 Reduce costs by up to 70% (vs. local hires); improved margin and profit.<\/p>\n\n\n\n
\u2022 Build one global team; English skills, culture and time zones play well for them.<\/p>\n\n\n\n
Why doesn\u2019t everyone outsource IT & Development staff?<\/strong><\/h2>\n\n\n\n
What concerns prevent organizations from benefiting from outsourcing, leading to substantial competitive disadvantage compared to those that do?
We asked our research partner to investigate. This is what our IT and Developer clients expressed as their primary concerns regarding adopting an offshore outsourced model. <\/p>\n\n\n\n
All very reasonable concerns, we think you\u2019ll agree.<\/p>\n\n\n\n
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In response, we\u2019ve outlined steps that you can follow to discover your company’s ideal IT and Development outsourcing partner. Follow these steps to unlock the significant commercial and operational advantages that collaborating with the right offshore partner can bring to your organisations.<\/p>\n\n\n\n
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Step 1 \u2013 How to find IT and Development specialist outsourcers for your initial \u2018long list\u2019.<\/strong><\/p>\n\n\n\n
Pro tip: Many outsourcing companies initially operated as call centres rather than specialised providers of offshore IT talent. These organisations usually lack access to highly skilled and senior resources and struggle to retain top talent. Therefore, if a provider claims to offer a wide range of skill sets (such as admin, recruitment, engineering, healthcare, etc.), they may not meet your expectations.<\/p>\n\n\n\n
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The best place to start is by asking around your industry for recommendations and referrals. If this isn\u2019t an option for you, then it\u2019s time for Google. Aim for 5-7 providers on your long list. Need a shortcut? We\u2019ll happily set you up for a chat with some of our IT clients.<\/p>\n\n\n\n
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Key considerations: Only include providers whose time zones and language skills suit your organisation\u2019s requirements. For instance, if you operate an IT company and require additional client-facing personnel, you should ensure that they are in a time zone that aligns with your needs or in a location where 24×7 services are standard. A great example of a match is Australia and the Philippines. As one of our clients told our researcher.<\/p>\n\n\n\n
\u201cExcellent English and shared time zones make working with our Philippines-based team very easy\u201d.<\/em><\/strong> <\/em><\/strong>The Philippines also has ready access to staff willing to work rotating shifts, so your after-hours or US timezone requirements are a good match too.<\/p>\n\n\n\n
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Step 2 \u2013 Create a shortlist by finding IT and Development outsourcers that match your business culture.<\/strong><\/p>\n\n\n\n
Pro tip: <\/strong>\u2022 List what it is about your business that YOUR clients value. \u2022 Identify a shortlist of 3 potential partners that match what you and your clients value.
Your clients choose to work with you because you help them to hit their objectives. To find a suitable offshore partner for your business, aligning with what your clients prioritise is essential. Our advice? Dedicate some time to speak with your clients over the phone to ask these four simple questions:
\u2022 What are the key features about your organisation that they value? \u2022 What are the key benefits that your organisation gives them? \u2022 What would they say makes your organisation distinctive vs. competitors? \u2022 Ask them to sell your organisation to you in 30 seconds.<\/p>\n\n\n\n
You\u2019ll learn what your clients REALLY value vs. what you think matters. You\u2019ll understand your company culture like never before (and have relevant new client quotes for your marketing!). Then, ask your long list of potential outsourcing partners these same four questions.
Compare what your clients value vs. what potential partners have told you. Do they match? Yes? Fab. No? Cut from your long list. <\/p>\n\n\n\n
\u201cWe have a lot of experience with offshoring, and Yempo is the first company we\u2019ve found where delivery exceeds what we expected.\u201d<\/em><\/strong> (Yempo client)
Key Considerations: Michelle, Yempo\u2019s CEO, key things to look for in potential partners: <\/p>\n\n\n\n
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