Employee Spotlight: Roy
The influx of clients seeking financial advice was really a challenge during this pandemic. People are expected to defer their plans of seeking financial advice and instead focus more on stashing and saving cash. But it was completely different as per Roy, a Financial Services Associate at one of Yempo’s clients. He provides support in the development and delivery of many clients trying to get their finances in order because of the effect brought by the pandemic. Read on to get a glimpse of Roy, his rewarding role, and the bright spots of working at Yempo.
Can you describe your role at Yempo?
I am working with an Australian Financial Adviser primarily to provide support in the development, delivery, and implementation of financial plans. It involves tasks like preparing advice documents such as Statement of Advice (SOA), Record of Advice (ROA), and client review documents related to investment strategy and portfolio re-weighting/re-balancing.
When did you start working at Yempo?
I joined Yempo on July 15th, 2019. I just celebrated my 2nd year anniversary this year.
What can Yempo employees contact you about?
I am working directly for a Melbourne-based client, but they can contact me or get in touch if in case they want to exchange ideas on personal finance like managing money, saving, and investing.
Can you share any latest projects you’re working on in 2021?
We do have a lot of projects that we are currently working on this year and one of them is the annual insurance review for clients. This has something to do with determining whether the client’s existing insurance cover is still appropriate with the client’s individual circumstances and exploring other alternatives which can add value to the client like save insurance premium/cost without sacrificing too much the quality of the insurance cover.
What do you love most about your job?
The fact that I can easily relate or apply it to my personal life in terms of managing and handling my personal finances. At the same time, the feeling that somehow, I am part of the process towards clients achieving their own version of financial success.
What are your strongest skills?
The ability to listen instead of thinking about what I am going to say next and the ability to adapt and make necessary adjustments either in work or in real life.
What was a challenge you experienced at Yempo and how was it solved?
The influx of clients seeking financial advice was really a challenge for me at the time when COVID-19 started to disrupt the economy. We were expecting people to defer their plans of seeking financial advice and instead focus more on stashing and saving cash. But it was completely different from what we expected, as we signed many clients trying to get their finances in order because of the effect brought by the pandemic. As a result, there was a sudden increase in my workload in just a short period of time. I am transparent with my boss about my workload situation and good thing we were able to produce a win-win solution. And now looking back, I guess transparency played a key role on it just to manage expectations from both ends.
What do you like best about Yempo’s culture?
I like the working environment as it is not a typical office setup which you will find very corporate in nature. At Yempo, you are given the space and freedom while you are performing your job as opposed to being micromanaged.
Which core value (commitment, excellence, community) is the most important to you? Why?
It will be being committed. When you are committed to something it’s like you are building fundamentals for excellence and a better community.
Where do you see your career 5 years from now?
I still see myself in the same industry, Financial Planning, that I am currently working in now but maybe in a more advanced role.
Do you have quotes, advice, or mottos that you follow that might inspire other Yempo employees?
“Do not withhold good from those to whom it is due, when it is in your power to do it.” – Proverbs 3:27