Outsourcing Industry Transitions to New Business Practices
Nobody could imagine what 2020 had in store, and the business process outsourcing industry was not spared from the impact of the year’s events.
Outsourcing Undergoes Changes
With many offices and other business establishments ordered to lock down, a number of business practices have changed. How different has the outsourcing landscape become? Here’s a look at some of the aspects that have changed in the past year:
For starters, remote work or work from home (WFH) has emerged as the new normal in 2020 even in the outsourcing industry. Outsourcing companies scrambled to address technical and security issues to enable WFH arrangements for employees and continue serving clients. In the Philippines, some residential areas lacked the necessary digital infrastructure to enable the new work setting. After several months, the chaos has somewhat settled and workers, organizations and clients have adjusted to this new setting.
Business Continuity & Disaster Recovery
A business continuity plan has become even more relevant and important, regardless of the size of a business. Employee safety and engagement while working remotely has become a priority in a BCP. Businesses gave more attention to collaboration applications and continue to be vigilant about ensuring that employees do not self-manage their IT to introduce unapproved applications or devices into the network, known as shadow IT.
Overall Outsourcing Strategies
Businesses around the world are revisiting and remodeling their strategies, as they grapple with the changing realities. In terms of outsourcing strategies, there is a noted shift from single to multi-model outsourcing. That is, businesses realized they need more than one source for their needs and requirements. If there is anything the year 2020 has taught us, it is the transient and fragile nature of business, hence the shift. If one service provider falters, another source is readily available to fill the gap.
Some companies have adopted co-sourcing strategies where an outsourcing service is employed to work side by side with the in-house or onsite team. In this way, the businesses do not completely depend on the external service provider and continue to have exercise bigger control over their own process.
To continue serving clients and help remote workers, companies are developing or adopting new outsourcing technologies such artificial intelligence and robotic process automation solutions. These are employed to specifically to address repetitive tasks such as responding to customer queries with speed.
Resilient Outsourcing Services
Yempo is an outsourcing business that has adapted to the times. While we still maintain three professional offices in prime business hubs in the Philippines, we have equipped our employees with the modern business equipment and technologies while working remotely.
Our company employs experienced professional staff who are experts in key industries. We offer flexible contracts with top-notch, cost-effective services, including:
The Philippines is home to an abundant pool of experienced IT talent, including developers, testers, technical support analysts, infrastructure engineers, service desk support staff.
Through its subsidiary Social Media Solutions (SMS), Yempo is fully capable and well-versed in popular digital marketing offerings such as social media marketing and advertising, pay per click, and web site development.
Finance & Accounting
Over the years of its service to clients, Yempo’s staff have improved the turnaround of compliance reporting, internal accounts management, bookkeeping, auditing standards, and other finance-related activities.