Offshore Partner Selection

In the video below, Yempo’s CEO Michelle Fiegehen describes how easy it is to get started with offshore outsourcing with Yempo, a premier BPO Company in the Philippines, and how to select the right partner for your business. Here’s what she has to say.

Have you decided to utilize offshore resources and you’re not sure how to start?

Most importantly, you need to find a partner in your journey that’s a match for your business.

You might have friends or colleagues who can recommend a business overseas, and that can be your starting point. You can use a google search for what you need and then visit the company website to check out their model.

Next you should talk to someone in the business. Prepare a list of questions that you can ask each service provider so you can gauge how they operate and what their values are.

Ask for case studies and client references. Ask how their financial model works, and what “all-inclusive” actually means in their model.

If you’re planning a small team, or just one remote employee, a couple of calls with your shortlist is sufficient to make a selection. If you’re considering a substantial team offshore, many clients get on a plane and visit the premises in person. I strongly recommend not just meeting in the service providers boardroom but sitting at a desk and working there for a couple of hours. You’ll get to really understand the vibe of the office, the mood of the workers, and the company culture this way.

Another question to ask is what the process is for exiting the arrangement with the outsourcing company. Are there fees attached? Can you take your remote employees with you? There are many different models for exiting an offshore partnership.

In my opinion, the two most important factors in determining the right partner are:

Is the business a good cultural fit for your business. Do you have shared values? If you’re looking for the cheapest option, and don’t really care about the conditions your resources work in, you won’t be a fit for a business like mine, which offers exceptional benefits and keeps attrition low. Similarly, if you’re looking for a long-term partnership and long tenured workers, you probably won’t find that with a budget operator.

And secondly, who will be your primary contact at the end of the sales cycle? Will you be handed off to a junior account manager? Or are you issued a list of department heads to consult, depending on your problem. Or like in Yempo, is the person selling to you, (that’s me), the same person that’s on the hook for delivery.

If you’d like to know more about outsourcing solutions with Yempo, please get in touch.